Frequently Asked Questions
Q. What else does ZITRO do?
ZITRO is an authorized collection agent for Courts Belize, Cable Broadcasting Company and Central Cable Vision. ZITRO also sell phone credits for BTL and SMART.( TopUp and Gimmidalla). ZITRO and Heritage Bank have teamed up to afford Belizeans an easy and convenient access to pay their utility bills in real time. ZITRO also provides Internet Services through its Internet Café.
Q. Why do I need to bring an ID and Western Union Card if I have one?
The Central Bank of Belize requires a valid Government issued document as proof of identification to carry out a Western Union transaction. This can be your Social Security Card, Belize City Driver's License, Passport, etc. The Western Union Card allows your transaction to be transacted quicker and more efficiently as it already has most of the required information needed to conduct a transaction.
Q. How often can I send money to the same receiver?
As long as there is a legitimate reason and proof of same, one can send as often as is reasonable considering the resources of the sender. This is monitored by the Central Bank of Belize and all money transfer agents. If fraud or suspicious behavior is suspected, i.e. Money Laundering, a report must be made to the Finance Intelligence Unit and the person will be investigated.
Q. Why can't they receive their money, if their name is spelt wrong? E.g. wrong spelling: Raleen Chavaria Correct spelling: Raelene Cheveria or wrong name Joe instead of Jose?
This is to ensure that people with similar names do not collect someone else's money and as required by Law the name and spelling must be the same as the ID used.
Q. Is it possible for a customer to send $1000.00 at one Western Union Location and then $1000.00 at another agent?
The answer is no; however, an individual may get away but as this is considered structuring and evading the requirement of getting the proper permit to send a legitimate larger amount the customer is breaking the law and may have his or her funds frozen. This would mean that they may have to answer to the Central Bank of Belize in order to get their funds back.
Q. Why do we ask so many questions –other locations don't.
The questions are required by the Central Bank of Belize and those offices that do not ask them are in fact breaking the law. Please remember that the questions are asked to ensure that legitimate money transfers are being carried out. This is to protect the sender and receiver from fraud and ensure that the Western Union services are not placed at risk of termination by the regulator the Central Bank of Belize.